FAQs
Got a question? You might find the answer here! This FAQ section helps explain what Ross-on-Wye Town Council is responsible for.
Not sure who to contact? Here’s a quick guide to who’s responsible for what, based on the questions we’re asked most often.
It can often be confusing knowing which council to contact if there is a problem or you need to ask advice about something.
View our helpful guide here on Town Council responsibilities.
Herefordshire Council
You can find out more about what Herefordshire Council provides for you by contacting them on 01432 260000 or by visiting www.herefordshire.gov.uk
Herefordshire Council has a ‘Report a Problem’ page on their website, which allows you to report different issues: www.herefordshire.gov.uk/report-problem
Abandoned Vehicles
To report an abandoned vehicle please use the Contact us form
Monday to Friday – 9am to 4.15pm.
Email: ethelpline@herefordshire.gov.uk
Tel: 01432 261761
Allotments
Tudorville allotments are owned by Ross-on-Wye Town Council and are run by the Tudorville Allotments Association.
Contact Secretary: John Bosley.
Email: john.bosley@btinternet.com
Asbestos Removal
Asbestos advice contact centre opening hours are:
Monday to Friday – 9am to 4.15pm.
Environmental Health Commercial Team,
Herefordshire Council,
Plough Lane
Hereford
HR4 0LE
Email: ethelpline@herefordshire.gov.uk
Tel: 01432 261761
Bonfires: Domestic
For a persistent nuisance problem caused by smoke or bonfires, contact:
Environmental Health and Trading Standards,
Herefordshire Council,
Plough Lane
Hereford
HR4 0LE
Tel: 01432 261761
Bonfires: Commercial
It is an offence to cause dark or black smoke from any trade or industrial premises, unless Herefordshire Council has previously authorised it.
It is also illegal to burn most stubble, apart from certain types of crop.
For a persistent nuisance problem caused by smoke or bonfires, contact:
Tel: 01432 261761
Bus Passes
Herefordshire Council offers some residents free travel on local bus services. Free bus travel with these passes is available between 9.30am and 11pm on Monday to Friday, and all day on Saturdays, Sundays and bank holidays.
For more information visit the Herefordshire Council website.
Tel: 01432 260000
Car Parks
Herefordshire Council is responsible for Car Parks. See their website for the list of car parks and charges.
At Homs Road there is a Free Car Park, owned by Ross-on-Wye Town Council.
Homs Road,
Ross-on-Wye,
Herefordshire,
HR9 7DR
Cemetery
Bereavement services contact details:
Crematorium Office,
Westfaling Street,
Hereford,
HR4 0JE
Tel: 01432 383200
Tudorville Cemetery
Contact Ross-on-Wye Town Council:
Email: admin@rosstc-herefordshire.gov.uk
Tel: 01989 562373
Commercial Waste
Herefordshire Council provides a business waste collection service throughout the county. This includes different sized bins which can be emptied weekly or fortnightly.
Visit the Herefordshire Council website for general rubbish and recycling prices.
Waste contact details:
Tel: 01432 260051
Council Tax
Herefordshire Council are responsible for Council Tax. The easiest way to pay your Council Tax is by monthly payments by direct debit or you can make an immediate payment online. You can pay online using a debit or credit card. You will need your eight digit reference number. This is found in the top right corner of your bill.
Dead Animals
If you find a dead cat or dog or other animal that is the size of a dog or larger on the highway or public open space, Herefordshire Council will remove it. Herefordshire Council have a microchip scanner which may help to identify the owner of any tagged pet.
Please be ready to provide details, including the precise location.
Herefordshire Council do not collect smaller animals such as squirrels, pheasants or rabbits.
Tel: 01432 261800
Dog Fouling
Dog poo is a health hazard, all dog owners have a legal duty to clean up after their dog. Failure to do so could result in a Dog Control Order with an £80 fixed penalty notice, or a maximum fine of £1,000. Please use the Herefordshire Council online form to report dog poo.
Tel: 01432 260000
Drains
Please report highway drainage issues on the Herefordshire Council website.
Tel: 01432 260000
Fly Posting
Fly posting is the unauthorised display of advertising material – this includes posters, leaflets and stickers. They are usually placed without the owners permission on lamp posts, railings, buildings, telephone boxes and other prominent locations, often adjacent to the highway. Fly posters may face an £80 fixed penalty or court proceedings.
The council is responsible for removing graffiti and flyposting from public buildings, street furniture and monuments. Other items, like telephone boxes, bus shelters and electricity boxes, are the responsibility of the company which owns them.
Please report to Herefordshire Council here.
Tel: 01432 260000
Fly Tipping
Report to Herefordshire Council.
https://www.herefordshire.gov.uk/council/contact-us
Tel: 01432 260000
Graffiti
Graffiti is illegal. Any words or drawings which are written, painted, sprayed or scratched onto a property without the owner’s consent is considered to be graffiti. Herefordshire Council aims to remove graffiti of a sexual, racial or offensive (contains expletives) nature within 24 hours of being reported. Do this by using the online form.
Tel: 01432 260000
Grass Cutting
Report to Herefordshire Council.
Grass, verge and safety cutting – Herefordshire Council
Tel: 01432 260000
Ross-on-Wye Town Council – Ropewalk, Long Acre & Caroline Symonds Gardens.
Email: admin@rosstc-herefordshire.gov.uk
Tel: 01989 562373
Green Waste Collection
Garden waste collections – Herefordshire Council Green Sacks
Herefordshire Council are preparing to introduce a new separate subscription-based garden waste collection service from 31 March 2026. You can now pre-register for the service.
Find out more information here
Highways & Footpaths
Highways and Footpaths
Herefordshire Council are responsible for the highways and footpaths in the town, this includes potholes. You can report an issue here: Roads – Herefordshire Council
For Major roads, such as the M50, this is the responsibility of National Highways. You can report an issue here: National Highways Report a problem
Pest Control
Herefordshire Council offers a pest control service for commercial premises only. They are not able to offer pest control services for any domestic premises. They are a member of The National Pest Technicians Association (NPTA) and all full-time members of their team have a Royal Society of Public Health pest control certificate. They are DBS checked and so are clear to work in establishments where there are children and vulnerable adults.
Their pest control team may be able to call outside standard business hours and can visit at weekends during a busy wasp season.
They can help with:
· One-off treatments
· An ongoing contract service
· Advice on preventing re-infestation
Contact centre opening hours are Monday to Friday – 9am to 4.15pm
Telephone: 01432 261761
Online: Contact us form
Email: ethelpline@herefordshire.gov.uk
Postal address: Pest Control, Herefordshire Council, Plough Lane, Hereford, HR4 0LE
Please see the cost of single treatments of pests they treat on their website. They no longer offer advice over the phone or via email.
Planning Permission
All application for planning permission must be sent to Herefordshire Council.
Please see the Herefordshire Council website. Click here.
Tel: 01432 260000
Public Conveniences
Contact Herefordshire Council for The Croft public toilets: https://www.herefordshire.gov.uk/community-1/find-toilet
Tel: 01432 260000
Contact Ross-on-Wye Town Council regarding Red Meadow and Wye Street public toilets:
Email: admin@rosstc-herefordshire.go.uk
Tel: 01989 562373
Recycling
Ross on Wye Household Recycling Centre is open for pre-booked vehicles only. Hours vary depending on the time of year.
Winter opening – 1 October to 31 March
Summer opening – 1 April to 30 September
Station Approach
Ross-on-Wye
HR9 7AQ
Tel: 01989 762460
Sandbags
Ross-on-Wye Town Council does not supply sandbags.
Herefordshire Council offers advice on flood management here: Flood management – Herefordshire Council
Stray Dogs
A stray dog is any dog that appears to be without its owner and is straying on public or other land. If the dog needs urgent medical treatment, you can contact a local vet.
If you find a stray dog without any identification, or if you have lost a dog contact Herefordshire Council – Monday to Friday – 9am to 4.15pm.
Tel: 01432 261761
Street Cleaning
Report to Herefordshire Council:
https://www.herefordshire.gov.uk/report-problem
Tel: 01432 260000
Although the responsibility of Herefordshire Council, Ross-on-Wye Town Council employs a street cleansing operative to help enhance the town ensuring that the cleanliness is maintained to a high standard.
Tel: 01989 562373
admin@rosstc-herefordshire.gov.uk
Street Lights
Report to Herefordshire Council:
https://www.herefordshire.gov.uk/roads-1/report-faulty-street-light
Tel: 01432 260000
Swan Rescue
If you see an animal tangled in netting, do not try to free them yourself – call the RSPCA immediately.
Tel: 0300 123 8960
Tree Preservation Order
To apply for a Tree Preservation Order please contact Herefordshire Council.
Website: https://www.herefordshire.gov.uk/info/200177/conservation/201/tree_preservation/2
Email: planning_enquiries@herefordshire.gov.uk
Tel: 01432 260000
Waste
Rubbish and recycling collections are fortnightly in Herefordshire, with recycling (green bins or clear sacks) and general waste (black bins or black sacks) collected on alternate weeks. You can find your collection day on Herefordshire Council’s handy bin collection day checker.
Tel: 01432 260000