Picture of Ross-on-Wye with a blue overlay

FAQs

Got a question? You might find the answer here! This FAQ section helps explain what Ross-on-Wye Town Council is responsible for.

Not sure who to contact?

We have created a quick guide to who is responsible for what, based on the questions we’re asked most often.

With different services delivered by different teams and organisations, it’s not always obvious who is responsible for what. That’s why we’ve created a quick and easy guide to point you in the right direction.

Our guide is based on the questions we receive most often and clearly sets out which council is responsible for specific services and issues. Whether you’re reporting a problem, requesting a service, or simply looking for more information, this resource is designed to save you time.

We’ve presented the information in a simple, interactive graphic. Just click on the word that relates to your query and you’ll be taken directly to the relevant council department’s webpage, where you can find detailed information.

Herefordshire Council

You can find out more about what Herefordshire Council provides for you by contacting them on 01432 260000 or by visiting www.herefordshire.gov.uk

Herefordshire Council has a ‘Report a Problem’ page on their website, which allows you to report different issues: www.herefordshire.gov.uk/report-problem

Other Useful Information

Abandoned Vehicles

To report an abandoned vehicle please use the Contact us form

Monday to Friday – 9am to 4.15pm.

Email: ethelpline@herefordshire.gov.uk

Tel: 01432 261761

Asbestos Removal

Asbestos advice contact centre opening hours are:

Monday to Friday – 9am to 4.15pm.

Environmental Health Commercial Team,
Herefordshire Council,
Plough Lane
Hereford
HR4 0LE

Email: ethelpline@herefordshire.gov.uk

Tel: 01432 261761

Bonfires: Domestic

For a persistent nuisance problem caused by smoke or bonfires, contact:

Environmental Health and Trading Standards,
Herefordshire Council,
Plough Lane
Hereford
HR4 0LE

Tel: 01432 261761

Bonfires: Commercial

It is an offence to cause dark or black smoke from any trade or industrial premises, unless Herefordshire Council has previously authorised it.

It is also illegal to burn most stubble, apart from certain types of crop.

For a persistent nuisance problem caused by smoke or bonfires, contact:

Tel: 01432 261761

Car Parks

Herefordshire Council is responsible for Car Parks. See their website for the list of car parks and charges.

Homs Road Car Park is owned by Ross-on-Wye Town Council.

Homs Road,
Ross-on-Wye,
Herefordshire,
HR9 7DR

Commercial Waste

Herefordshire Council provides a business waste collection service throughout the county. This includes different sized bins which can be emptied weekly or fortnightly.

Visit the Herefordshire Council website for general rubbish and recycling prices.

Waste contact details:

Tel: 01432 260051

Dead Animals

If you find a dead cat or dog or other animal that is the size of a dog or larger on the highway or public open space, Herefordshire Council will remove it. Herefordshire Council have a microchip scanner which may help to identify the owner of any tagged pet.

Please be ready to provide details, including the precise location.

Herefordshire Council do not collect smaller animals such as squirrels, pheasants or rabbits.

Tel: 01432 261800

Dog Fouling

Dog poo is a health hazard, all dog owners have a legal duty to clean up after their dog. Failure to do so could result in a Dog Control Order with an £80 fixed penalty notice, or a maximum fine of £1,000. Please use the Herefordshire Council online form to report dog poo.

Tel: 01432 260000

Drains

Please report highway drainage issues on the Herefordshire Council website.

Tel: 01432 260000

Fly Posting

Fly posting is the unauthorised display of advertising material – this includes posters, leaflets and stickers. They are usually placed without the owners permission on lamp posts, railings, buildings, telephone boxes and other prominent locations, often adjacent to the highway. Fly posters may face an £80 fixed penalty or court proceedings.

The council is responsible for removing graffiti and flyposting from public buildings, street furniture and monuments. Other items, like telephone boxes, bus shelters and electricity boxes, are the responsibility of the company which owns them.

Please report to Herefordshire Council here.

Tel: 01432 260000

Graffiti

Graffiti is illegal. Any words or drawings which are written, painted, sprayed or scratched onto a property without the owner’s consent is considered to be graffiti. Herefordshire Council aims to remove graffiti of a sexual, racial or offensive (contains expletives) nature within 24 hours of being reported. Do this by using the onl ine form.

Tel: 01432 260000

Grass Cutting

Report to Herefordshire Council.

Grass, verge and safety cutting – Herefordshire Council

Tel: 01432 260000

Ross-on-Wye Town Council – Ropewalk, Long Acre & Caroline Symonds Gardens.

Email: admin@rosstc-herefordshire.gov.uk

Tel: 01989 562373

Pest Control

Herefordshire Council offers a pest control service for commercial premises only. They are not able to offer pest control services for any domestic premises. They are a member of The National Pest Technicians Association (NPTA) and all full-time members of their team have a Royal Society of Public Health pest control certificate. They are DBS checked and so are clear to work in establishments where there are children and vulnerable adults.

Their pest control team may be able to call outside standard business hours and can visit at weekends during a busy wasp season.

They can help with:
· One-off treatments
· An ongoing contract service
· Advice on preventing re-infestation

Contact centre opening hours are Monday to Friday – 9am to 4.15pm

Telephone: 01432 261761
Online: Contact us form
Email: ethelpline@herefordshire.gov.uk
Postal address: Pest Control, Herefordshire Council, Plough Lane, Hereford, HR4 0LE

Please see the cost of single treatments of pests they treat on their website. They no longer offer advice over the phone or via email.

Pest and gull control services – Herefordshire Council

Public Conveniences

Contact Herefordshire Council for The Croft public toilets: https://www.herefordshire.gov.uk/community-1/find-toilet

Tel: 01432 260000

Contact Ross-on-Wye Town Council regarding Red Meadow and Wye Street public toilets:

Email: admin@rosstc-herefordshire.go.uk

Tel: 01989 562373

Recycling

Ross on Wye Household Recycling Centre is open for pre-booked vehicles only. Hours vary depending on the time of year.
Winter opening – 1 October to 31 March
Summer opening – 1 April to 30 September

Station Approach
Ross-on-Wye
HR9 7AQ

Tel: 01989 762460

Sandbags

Ross-on-Wye Town Council does not supply sandbags.

Herefordshire Council offers advice on flood management here: Flood management – Herefordshire Council

Stray Dogs

A stray dog is any dog that appears to be without its owner and is straying on public or other land. If the dog needs urgent medical treatment, you can contact a local vet.

If you find a stray dog without any identification, or if you have lost a dog contact Herefordshire Council – Monday to Friday – 9am to 4.15pm.

Tel: 01432 261761

Street Cleaning

Report to Herefordshire Council:

https://www.herefordshire.gov.uk/report-problem

Tel: 01432 260000

Although the responsibility of Herefordshire Council, Ross-on-Wye Town Council employs a street cleansing operative to help enhance the town ensuring that the cleanliness is maintained to a high standard.

Tel: 01989 562373
admin@rosstc-herefordshire.gov.uk