Frequently Asked Questions

Tudorville allotments  are run by the Tudorville Allotments Association.

Contact Secretary: John Bosley.

Email: john.bosley@btinternet.com

Asbestos advice contact centre opening hours are:

Monday to Friday – 9am to 4.15pm.

Environmental Health Commercial Team,
Herefordshire Council,
8 St Owen Street,
Hereford,
HR1 2PJ

Email: ethelpline@herefordshire.gov.uk

Tel: 01432 261761

For a persistent nuisance problem caused by smoke or bonfires, contact:

Environmental Health and Trading Standards,
Herefordshire Council,
8 St Owen Street,
Hereford,
HR1 2PJ

Tel: 01432 260000

It is an offence to cause dark or black smoke from any trade or industrial premises, unless Herefordshire Council has previously authorised it.

It is also illegal to burn most stubble, apart from certain types of crop.

For a persistent nuisance problem caused by smoke or bonfires, contact:

Tel: 01432 260000

Herefordshire Council offers some residents free travel on local bus services. Free bus travel with these passes is available between 9.30am and 11pm on Monday to Friday, and all day on Saturdays, Sundays and bank holidays.

For more information visit the Herefordshire Council website.

Tel: 01432 260000

Herefordshire Council is responsible for Car Parks. See their website for the list of car parks and charges.

At Homs Road there is a Free Car Park, owned by Ross-on-Wye Town Council.

Homs Road,
Ross-on-Wye,
Herefordshire,
HR9 7DR

Bereavement services contact details:

Crematorium Office,
Westfaling Street,
Hereford,
HR4 0JE

Tel: 01432 383200

Tudorville Cemetery

Contact Ross-on-Wye Town Council:

Email: admin@rosstc-herefordshire.gov.uk

Tel: 01989 562373

Herefordshire Council provides a business waste collection service throughout the county. This includes different sized bins which can be emptied weekly or fortnightly.

Visit the Herefordshire Council website for general rubbish and recycling prices.

Waste contact details:

Tel: 01432 260051

The easiest way to pay your Council Tax is by monthly payments by direct debit or you can make an immediate payment online. You can pay online using a debit or credit card. You will need your eight digit reference number. This is found in the top right corner of your bill.

Tel: 01432 260360

If you find a dead cat or dog or other animal that is the size of a dog or larger on the highway or public open space, Herefordshire Council will remove it. Herefordshire Council have a microchip scanner which may help to identify the owner of any tagged pet.

Please be ready to provide details, including the precise location.

Herefordshire Council do not collect smaller animals such as squirrels, pheasants or rabbits.

Tel: 01432 261800

Dog poo is a health hazard, all dog owners have a legal duty to clean up after their dog. Failure to do so could result in a Dog Control Order with an £80 fixed penalty notice, or a maximum fine of £1,000. Please use the Herefordshire Council online form to report dog poo.

Tel: 01432 260000

Please report highway drainage issues on the Herefordshire Council website.

Tel: 01432 260000

Fly posting is the unauthorised display of advertising material – this includes posters, leaflets and stickers. They are usually placed without the owners permission on lamp posts, railings, buildings, telephone boxes and other prominent locations, often adjacent to the highway. Fly posters may face an £80 fixed penalty or court proceedings.

The council is responsible for removing graffiti and flyposting from public buildings, street furniture and monuments. Other items, like telephone boxes, bus shelters and electricity boxes, are the responsibility of the company which owns them.

Please report to Herefordshire Council here.

Tel: 01432 260000

Graffiti is illegal. Any words or drawings which are written, painted, sprayed or scratched onto a property without the owner’s consent is considered to be graffiti. Herefordshire Council aims to remove graffiti of a sexual, racial or offensive (contains expletives) nature within 24 hours of being reported. Do this by using the online form.

Tel: 01432 260000

Report to Herefordshire Council.

https://www.herefordshire.gov.uk/roads-1/grass-cutting

Tel: 01432 260000

Ross-on-Wye Town Council:

Email: admin@rosstc-herefordshire.gov.uk

Tel: 01989 562373

Garden waste collections – Herefordshire Council Green Sacks

If you are unable to compost at home or take your garden waste to a recycling centre, you can purchase green sacks to dispose of your garden waste.

Garden waste must not be placed in your general rubbish or recycling containers or bags.

• Herefordshire Council only collect garden waste if it is placed in Herefordshire Council green waste sacks.
• Herefordshire Council collect garden waste sacks fortnightly at the same time as your general rubbish.
• If you are going to put out more than 10 garden waste sacks at a time, please call Customer services team on 01432 260051.

Tel: 01432 260051

Herefordshire Council’s team offers a pest control service for domestic and commercial premises.

All appointments are subject to a £29.95 call out charge and you can use the table below to find the charge that applies to the pest you would like removed. You can pay by debit or credit card details when you arrange an appointment.

Contact centre opening hours are Monday to Friday – 9am to 4.15pm

Online: Contact us form

Postal address:
Pest Control,
Herefordshire Council,
8 St Owen Street,
Hereford,
HR1 2PJ

Email: ethelpline@herefordshire.gov.uk

Tel: 01432 261761

All application for planning permission must be sent to Herefordshire Council.

Please see the Herefordshire Council website https://www.herefordshire.gov.uk/info/200140/planning_and_building_control

Tel: 01432 260000

Contact Herefordshire Council for The Croft public toilets: https://www.herefordshire.gov.uk/community-1/find-toilet

Tel: 01432 260000

Contact Ross-on-Wye Town Council regarding Red Meadow and Wye Street public toilets:

Email: admin@rosstc-herefordshire.go.uk

Tel: 01989 562373

Ross on Wye Household Recycling Centre is open for pre-booked vehicles only 8am to 6pm Monday, Thursday and Saturday 10am to 5pm Sunday and Bank Holiday.

Station Approach
Ross-on-Wye
HR9 7AQ

Tel: 01989 762460

A stray dog is any dog that appears to be without its owner and is straying on public or other land. If the dog needs urgent medical treatment, you can contact Vine Tree Vets.

Tel: 01989 564687

If you find a stray dog without any identification, or if you have lost a dog contact Herefordshire Council – Monday to Friday – 9am to 4.15pm.

Tel:  01432 261761 

Report to Herefordshire Council:

https://www.herefordshire.gov.uk/report-problem

Tel: 01432 260000

Report to Herefordshire Council:

https://www.herefordshire.gov.uk/roads-1/report-faulty-street-light

Tel: 01432 260000

If you see an animal tangled in netting, do not try to free them yourself – call the RSPCA immediately.

Tel: 0300 1234 999

To apply for a Tree Preservation Order please contact Herefordshire Council.

Website: https://www.herefordshire.gov.uk/info/200177/conservation/201/tree_preservation/2

Email: planning_enquiries@herefordshire.gov.uk

Tel: 01432 260000

Rubbish and recycling collections are fortnightly in Herefordshire, with recycling (green bins or clear sacks) and general waste (black bins or black sacks) collected on alternate weeks. You can find your collection day on Herefordshire Council’s handy bin collection day checker.

Tel: 01432 260000